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Zoho Corporation

From Gyaanipedia

Zoho Corporation is an Indian multinational technology company renowned for developing a vast suite of cloud-based business software products and services, primarily operating under the Software-as-a-Service (SaaS) model. Founded in 1996, it transitioned from its initial focus on network management software (as AdventNet, Inc.) to becoming a major global player in business applications, eventually rebranding as Zoho Corporation in 2009.

Core Business and Product Portfolio

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Zoho is famous for offering one of the most comprehensive and integrated suites of business applications globally, often marketed as an affordable alternative to competitors like Microsoft and Google.

  • Zoho One: The flagship offering, which bundles over 45 integrated applications into a single, comprehensive platform to run an entire business—from sales and marketing to finance, HR, and IT.
  • Customer Relationship Management (CRM): Zoho CRM is one of the company's best-known products, helping businesses manage customer relationships, automate sales processes, and capture leads.
  • Workplace and Collaboration: Products like Zoho Mail (email hosting), Zoho Writer (word processor), Zoho Sheet (spreadsheet), and Zoho Cliq (team chat) form the core of the Zoho Workplace suite.
  • Finance and Accounting: Includes Zoho Books (accounting software), Zoho Invoice, and Zoho Expense.
  • IT Management: The company also operates the ManageEngine division, which offers enterprise IT management, cybersecurity, and unified endpoint management software.
  • Privacy-First Browser: Zoho developed the Ulaa Browser, which is built on Chromium but focuses heavily on user privacy with built-in ad/tracker blocking and compartmentalized browsing modes.

Business Model and Philosophy

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Zoho's corporate philosophy and business strategy stand out in the technology industry:

  • Bootstrapped Growth: The company has famously grown to a multinational scale without raising external venture capital funding, maintaining complete control over its long-term vision.
  • Affordability and Freemium: Zoho's products are known for their competitive pricing and freemium model, making them highly accessible to Small and Medium-sized Businesses (SMBs) globally.
  • Privacy Commitment: Zoho publicly commits to a strict no-tracking and no-ad-revenue policy for its cloud applications, emphasizing that they do not collect, sell, or share user data for advertising purposes.

Leadership and Headquarters

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  • Founders: The company was co-founded by Sridhar Vembu and Tony Thomas. Sridhar Vembu is also noted for his social entrepreneurship, focusing on establishing rural offices in India.
  • Global Headquarters: While having a significant presence globally, including a US headquarters in Austin, Texas, Zoho’s primary international headquarters is located in Chennai, Tamil Nadu, India.
  • Rural Initiative: Sridhar Vembu has championed a strategy of moving development and operational functions to rural areas, establishing offices in villages like Tenkasi, Tamil Nadu, to develop talent locally.